Last updated:January 2024
1. Overview
At Paltuu.pk, we handle shipping for both marketplace products and pet adoption services with care and transparency. This policy outlines delivery timelines, responsibilities, and conditions for all services.
2. Product shipping
- Orders processed within 24–48 business hours.
- Delivery time 2–5 business days across Pakistan.
- Shipping charges calculated at checkout.
- Delays will be communicated via SMS or email.
3. Pet adoption delivery
- Pets are handed over at safe, agreed locations or verified addresses.
- Transported in safe carriers with proper ventilation.
- Health and vaccination checks are required before delivery.
- Adopters may pay a minimal transport/service fee depending on distance.
4. For rescue shelters & givers
- Pets should be healthy and fit for adoption transfer.
- Provide vaccination/health documents if available.
- Coordinate with adopters or our team for delivery scheduling.
- Any special needs must be disclosed before handover.
5. Shipping & service fees
Shipping charges for products are shown at checkout. Adoption service or transport fees depend on distance, pet size, and arrangements with shelters/givers. All costs are communicated upfront.
6. Contact
For shipping and delivery support:
- Whatsapp Us: +923394022568
- Website: www.paltuu.pk