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Return & Refund Policy

Paltuu.pk has transparent policies to protect buyers, sellers, and pets.

Last updated:January 2024

1. Overview

At Paltuu.pk, we aim to ensure that every adoption, marketplace purchase, or shelter-related transaction is handled fairly and with transparency. This policy explains how returns, refunds, and cancellations work on our platform.

2. Eligibility for returns

Returns are accepted only for eligible products purchased through the marketplace. Items must be:

  • Unused, unopened, and in original packaging.
  • Reported within 7 days of delivery.
  • Products such as pet food, medicine, and hygiene products are not eligible once opened.

3. Return process

To request a return, please contact our support team with:

  • Order ID and product details.
  • Clear reason for return (with photos if damaged/defective).
  • Proof of purchase (receipt or confirmation email).

4. Refund timelines

Approved refunds will be processed to your original payment method within 7–14 business days, depending on your bank/payment provider.

5. Non-refundable items

  • Adoption fees, donations, and shelter service charges.
  • Opened food, medicines, and hygiene-related products.
  • Digital services and vet consultation fees.

6. Order cancellations

Orders can be cancelled before shipping. Once dispatched, you will need to follow the return process.

7. Contact

For return and refund support:

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